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Revolutionizing Ophthalmic
Industry

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Stage Strategy for Every Customer

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IVR(Interactive Voice Recording)
Better customer service and improved staff productivity are two important goals that iCareBuddy can help you achieve through our API-driven technology that allows patients/customers to check their order status, appointment schedules, outstanding bills, etc. by simply reaching out to our IVR services through their mobile phones. Access any information you need at any place and any time of the day.
Target Marketing
If you’re trying to talk to everybody, you’re going to have a difficult time reaching anybody. Vague and generic messages are far less likely to resonate with audiences than specific, direct communication – which is why targeting in marketing is so important.
Realtime Insurance Eligibility Check
Patients with Insurance Cards can avail the facility of using insurance for paying their bills when buying optical appliances from online stores. iCareBuddy helps save time and verify insurance eligibility by looking up valid policies automatically by choosing the insurance carriers and filling in details like patients’ subscriber IDs. This feature is the solution to prevent human error as well as denials.
Online Scheduling
Provide patients with the facility of online booking appointments from anywhere and at any time with automated confirmation. Make the process more accessible by providing a platform to check on scheduled appointments, reschedule, or cancel them.
Patient Portal
Monitor patients’ medical records of prior tests and check-ups with synced appointments to selected stores/hospitals. Allow easy communication between healthcare providers and patients through instant or group messaging. Look for previous prescriptions for the patients at any point. Prior optical purchases, current order status, and outstanding bill payments can also be checked here.

Why
Choose
Us?

Increasing patient engagement, sales, and productivity
Automated customer care services
Increase engagement between clinics/stores and patients/customers
Trust of an extensive network of Ophthalmologists

WHAT WE DOBuilding
Real-World
Cloud Apps

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Patient Scheduling

Patient Scheduling

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Robotic Process Automation

AI-driven RPA is transforming healthcare by automating repetitive processes, enhancing efficiency, and improving patient outcomes.

Patient Engagement

Patient Engagement

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Dashboard Reporting

centralizes clinical, operational, and financial data into one intuitive interface. It enables hospital administrators,

E-Commerce

E-Commerce

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Custom Software development

Delivers tailored IT solutions that address unique organizational needs. From patient management systems to advanced analytics,

Insurance Eligibility Check

Insurance Eligibility Check

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Integration Layer / Middleware

The Integration Layer (Middleware) ensures seamless communication between disparate systems like EHR, billing, labs,

Online Prescription Lookup

Online Prescription Lookup

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Insurance Eligibility Check

iCareBuddy Realtime Insurance Verification System helps to maximize your revenue. The system’s main objectives are to make eligibility

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E-Commerce

Now broaden your customer base by expanding to an E-commerce platform. Attract customers from a wider geographical

Online Order Status

Online Order Status

Marketing

Marketing

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Marketing

Reaching out to a wider targeted audience is always important to keep a business well and running.

Online Payment

Online Payment

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Online Payments

Paying for healthcare services and products has never been this easy! Use iCareBuddy to enable customers and patients

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Patient Recalls

Patient recalls in healthcare IT help providers re-engage patients for follow-ups, preventive screenings, and ongoing treatments.

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Patient Scheduling

Now attract more patients by allowing patients to self-schedule and manage appointments

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Patient Engagement

Increase accessibility for patients through our technology that allows booking, rescheduling, or canceling appointments

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Online Prescription

Help your customers/patients move ahead from the hassle of handling prescriptions. Through our application, provide access to prescriptions at any point online

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Online Order Status

Want to create a seamless and gratifying customer experience? With iCareBuddy, you can do that and so much more! Our platform provides the crucial

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Two-Way Text
Communication

Two-way text communication enables secure, real-time conversations between patients and providers.

Cloud-Based Customized Software Application

sounds a mouthful but it is the very reason behind the achievement of better patient care provided by iCareBuddy. What started as a simple project to help optical retailers and patients soon snowballed into our flagship product ‘iCareBuddy’. We believe that technological integration with healthcare has innumerable benefits such as a hassle-free patient experience, robust patient communication, and accurate patient tracking. Hence, we stay passionate about delivering the best software to patients, doctors, and retailers.

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What Our Clients Say

“It is easy to set up and try and you have a lot to gain.”

A lot has changed since we started using this software. We now have great reporting of what is ordered and shipped. We know what is on order for the stores and can bill the stores for the products shipped to them.
“It is easy to set up and try and you have a lot to gain.”
Tony Bertucelli
IT Director, Optical Outlets, USA

“Get More Done”

They set out the plan and executed it flawlessly. They engaged their employees and made sure to have adequate staffing 24/7, 365 days for their clients.
“Get More Done”
JESSICA WALSON
Clients

“Accurate, Reliable Reporting System”

85% of our business stems from Vision Insurance; this software allows me to track claim volume, employee productivity as well as insurance verification tracking by employee- reliable data and extremely useful…super helpful reports for Insurance Claim Tracking and Employee Productivity”
“Accurate, Reliable Reporting System”
Leticia Mursuli
Director, Managed Care Operations

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    Leverage agile frameworks to provide a robust strategy

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      Leverage agile frameworks to provide a robust strategy

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